Americans with Disabilities Act (ADA) Information

The City of Moreno Valley is dedicated to ensuring that all City programs, services, activities, and facilities operated or funded by the City are fully accessible to and usable by people with disabilities. Wheelchair icon

The City's Public Works Department administers the implementation of ADA Standards and upgrades to meet ADA requirements under State and Federal laws and in accordance with the City's adopted "Americans with Disabilities Act Transition Plan". The City of Moreno Valley updates the ADA Transition Plan periodically, as needed.

Contact:
ADA Coordinator
Public Works Department
14177 Frederick Street
Moreno Valley, CA 92552
Phone: 951.413.3120
E-mail: adacoordinator@moval.org

ADA Accomodation and Complaint/Grievance Procedure

A person who requires an accommodation, an auxiliary aid, or service to participate in a City program, service, or activity, or who requests a modification of policies or procedures, should contact the sponsoring department as far in advance as possible, but no later than two business days before the scheduled event. The best effort to fulfill the request will be made.

Request for Accommodation

Individuals who need a modification or accommodation to a program, service, or activity of the City of Moreno Valley may submit a written request using the ADA Accommodation and Complaint/Grievance Form with the City's ADA Coordinator (ADAC). In addition to requesting modifications or accommodations, individuals should use the same form to request the removal of a physical barrier. The form may also be used to submit comments or questions.

  • If the request is not urgent, the City will contact the requestor to acknowledge receipt within two business days after the request is received. For urgent requests, please call the ADA Coordinator.
  • After reviewing the situation, if the City needs time to provide the service or barrier removal requested, the City will notify the requestor of the proposed City action and time frame.

ADA Complaint/Grievance Procedure

Individuals who would like to make a complaint or a grievance about a program, service, or activity of the City of Moreno Valley may submit a written request using the ADA Accommodation and Complaint/Grievance Form with the City's ADA Coordinator.

Requests or complaints relating specifically to curb ramps can be made directly to the City's ADA Administrator.

City of Moreno Valley Contacts

ADA Coordinator 951.413.3120
Building and Safety 951.413.3350
Emergency Management and Volunteer Services 951.413.3800
Facilities Maintenance 951.413.3740
Parks & Community Services 951.413.3280
Public Works Maintenance and Operations 951.413.3160
Report Curb Ramp Issues 951.413.3120
Report Sidewalk Issues 951.413.3120
Senior Community Center 951.413.3430
Traffic Signals 951.413.3162
Transportation 951.413.3140

 

Compliance with the Americans with Disabilities Act (ADA)
The Americans with Disabilities Act (ADA) is a civil rights law mandating equal opportunity for individuals with disabilities. The ADA prohibits discrimination in access to public facilities, among other things. In compliance with the ADA, the City of Moreno Valley is continually updating its ADA Self Evaluation and Transition Plan to ensure that public facilities and infrastructure within the public right of way are accessible to people with disabilities.

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Moreno Valley City Hall
14177 Frederick Street
PO Box 88005
Moreno Valley, CA 92552
Phone: 951.413.3000
Hours: Monday - Thursday; 7:30am - 5:30pm
Fridays: 7:30 a.m. to 4:30 p.m.
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