ADA Information

The City of Moreno Valley is dedicated to ensuring that all City programs, services, benefits, activities and facilities operated or funded by the City are fully accessible to and usable by people with disabilities. Wheelchair icon

The City's Public Works Department administers the implementation of ADA Standards and upgrades to meet ADA requirements under the State and Federal law and in accordance with the City's adopted " Public Right of-Way Access Americans with Disabilities Act (ADA) Transition Plan".

Contact:
Guy Pegan, P.E.
ADA Coordinator
Public Works Department
14177 Frederick Street
Moreno Valley, CA 92552
Phone: 951.413.3115

ADA Accomodation/Grievance Procedures

A person who requires an accommodation, an auxiliary aid or service to participate in a City program, service, or activity, or who requests a modification of policies or procedures, should contact the sponsoring department as far in advance as possible, but no later than two business days before the scheduled event. The best effort to fulfill the request will be made.

Request for Accommodation

Individuals who need a modification or accommodation to a program, service, or activity of the City of Moreno Valley may file a written request for Accommodation and Complaint / Grievance Form with either the City's ADA Coordinator or with the  City’s ADA Administrator.  In addition to requesting modifications or accommodations, individuals should use the same form to request the removal of a physical barrier.

  • If your request is not urgent, the City will contact you to acknowledge receipt within two business days after we receive your request.
  • After reviewing the situation, if the City needs time to provide the service or barrier removal that you request, the City will notify you of what action the City proposes and in what time frame.

ADA Complaint/Grievance Procedure

Individuals who need a modification or accommodation to a program, service, or activity of the City of Moreno Valley may file a written Request for Accommodation and Complaint/Grievance Form within the Public Right of Way for barrier removal with either the City's ADA Coordinator or with the City's ADA Administrator. In addition to requesting modifications or accommodations, individuals should use the same form to request the removal of a physical barrier.

Requests or complaints relating specifically to curb ramps can be made directly to the City's ADA Administrator.

Moreno Valley City Contacts

Building and Safety Division 951.413.3350
ADA Coordinator 951.413.3115
Curb Ramps 951.413.3115
Emergency Management and Volunteer Services 951.413.3800
Parks & Community Services 951.413.3280
City's Facilities Maintenance (Access) 951.413.3740
Public Works Maintenance and Operations 951.413.3160
RTA Dial-A-Ride 800.795.7887
Senior Community Center 951.213.3430
Sidewalk Problems 951.413.3115
Traffic Signals 951.413.3162
Transportation 951.413.3140

 

Compliance with the Americans with Disabilities Act (ADA)
The Americans with Disabilities Act (ADA) is a civil rights law mandating equal opportunity for individuals with disabilities. The ADA prohibits discrimination in access to public facilities, among other things. In compliance with the ADA, the City of Moreno Valley is in the process of updating its ADA Self Evaluation and Transition Plan to ensure that its facilities within the public right of way, are accessible to people with disabilities.

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Moreno Valley City Hall
14177 Frederick Street
PO Box 88005
Moreno Valley, CA 92552
Phone: 951.413.3000
Hours: Monday - Thursday; 7:30am - 5:30pm
Fridays: 7:30 a.m. to 4:30 p.m.
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