Moreno Valley Electric Utility (MVU)

MV Electric Utility Installation MV Electric Utility Installation MV Electric Utility Installation MV Electric Utility Installation MV Electric Utility Installation

Mission Statement
To provide safe, reliable, and economical public electric service with a focus on innovative customer solutions, infrastructure enhancement, community development, and environmentally responsible resource management..

MVU Contacts

Customer Service:  844.341.6469
Espanol: 877.811.8161
Emergencies:  877.811.1888

Pay by phone: 844.657.6473
(New number effective immediately!

Administration:  951.413.3500
14331 Frederick Street,  Suite 2
Moreno Valley, CA 92553

Get Involved
We have openings on the Utilities Commission. Get the details here.



MVU offers the following programs to MVU electric customers:


Latest News

Moreno Valley Utility Mobile App Helps Customers Save Energy, Money

MVU free mobile app montage of imagesAs a Moreno Valley Utility customer, you can now review your electricity usage, pay your bills and quickly apply for rebates on Energy Star appliances with the new MyMVU mobile app and online customer portal.

Moreno Valley Utility customers can now review their electricity usage, pay their bills and quickly apply for rebates on Energy Star appliances with the new MyMVU mobile app and online customer portal.

The free mobile app provides secure access to accounts, payment options and electricity usage tracking. The same services are also available through an online customer portal designed for desktop computers.

MyMVU also provides easy access to energy efficiency programs and information – allowing customers to easily apply for rebates for Energy Star appliances and submit the necessary receipts right from their phones.

Customers can also access efficiency tips to learn how to save energy — and money on their next bill.

The mobile app is available on both iOS and Android platforms. Download your free app today from the Apple and Google Play stores. Customers can easily set up the online portal by visiting from any desktop computer.

Watch a video about the MyMVU app.

For more information contact customer service at 844-341-6469.

Latest Publications

MVU Roadmap to the Future
MVU Roadmap to the Future

MVU Business Newsletter
Spring 2018
WATTS up MoVal

MVU Residential Newsletter
Winter 2017
WATTS up MoVal



Annual Report

Moreno Valley Utility (MVU) is a fairly young utility; in 2015, we celebrated our 11th year of service to over 5,900 customers. MVU was established with the purpose of enhancing economic development in the City. As a “greenfield” utility, MVU provides electric service to new housing and business development, primarily located in undeveloped areas of the City. A map of our service area is included on page 6 of this report.

History of MVU

Moreno Valley Electric Utility, municipally owned, began serving its first customers on February 6, 2004.  These “first customers” are located in the Promontory Park subdivision built by Western Pacific Housing, located at Cactus Avenue and Moreno Beach Drive.

The Moreno Valley City Council, staff and expert consultants had reviewed, discussed and studied the prospects of operating an electric utility for more than two years. The City Council approved a 17 year contract with Enco Utility Services Moreno Valley, LLC. Pursuant to the agreement, Enco provides customer service, meter reading, billing, emergency response and other services related to the operation of the electric utility.

The utility will provide electric service to new commercial and residential developments located within Moreno Valley Electric Utility’s service area.


Citizens' Benefits

All residents benefit: Rather than profits going to the shareholders of a private corporation, municipal utility surpluses are returned to the shareholders – the citizens of the City. These funds flow to the general fund and can be used to improve services that benefit all residents.

Economic Development

Cities with municipal utilities can offer special incentives for desired businesses looking to locate within the Moreno Valley Electric Utility service area. More businesses means more jobs and a greater tax base for the City and its residents.

Direct Control

Every Moreno Valley citizen is an owner with direct say on the utility operations, whether they are serviced by Moreno Valley Electric Utility or not. The City Council is the governing body for the utility, giving citizens the right to participate in the meetings and offer comments. Call 951.413.3001 to obtain information about future City Council meetings.

Special Services

The City has the authority to structure its utility to provide special services to its customers. This includes the ability to provide programs such as a Low Income Home Energy Assistance program to economically disadvantage residential customers, as well as conservation incentives to residents and businesses.

For more information on Moreno Valley Electric Utility, citizens can call Customer Service at 844.341.6469.
(En Espanol 877.811.8161.)

How to Start Service

Residential Service

If you are new to the Moreno Valley Utility (MVU) service area, you can arrange to start electric service to your home or business by calling the MVU Customer Service Center at 844.341.6469 (open 24 hours per day, 365 days per year). During the service start-up process, you will be asked to verify your identity and establish credit with MVU.

Verifying Your Identity

The federal government has established new regulations to protect consumers from identity theft and credit fraud. These regulations require MVU to verify the identity of customers requesting service. To comply with the new federal regulations which protect the identity of consumers, MVU utilizes an online identity verification service. During the service initiation process, information about you and any co-applicant will be requested including social security number, date of birth, driver’s license number, previous addresses, and employment information. In compliance with federal regulations, MVU has established processes which secure the storage and access of your personal and confidential information.

If you do not have a social security number, you will be asked to take two forms of identification to our local office in order to verify your identity. One of the two forms of identification must be a government issued picture identification. MVU’s local office is located at 14331 Frederick Street, Suite 2, Moreno Valley, 92553.

Establishing Credit

During the service initiation process, you will also need to establish credit for your MVU account. If you have had previous service with MVU in the past 12 months with a good payment history, the deposit requirement will be waived. Otherwise, MVU will utilize a credit rating evaluation to determine whether a deposit will be required on your account.

The amount required for a deposit is based on an amount approximately two times the average monthly bill for electric service. See MVU’s current Rate Schedule for applicable fees and deposits.

When a deposit is required, the amount of the deposit must be paid in full prior to the start of electric service.

We look forward to serving you!

Developer Information

Developers in the East side of Moreno Valley can sign up to have electrical service provided by Moreno Valley Electric Utility.

Utility Service Request Forms

Service Area

As more information becomes available, look here to find service planner documents such as:

  • design manuals
  • underground construction standards
  • safety and health procedures
  • electric service rules
  • fees and charges
  • underground service requirements
  • residential distribution design procedures

Rate and Tariff Schedule

Moreno Valley Electric Utility provides high quality and reliable service to its customers at rates comparable to those charged by the investor-owned utility serving other parts of the city. This ensures parity of rates for all of Moreno Valley's residents.

MVU Rate Schedule

Neighboring Electric Utilities Rate Schedules

Service Area Map

MVU Service Map

Acrobat Service Area Map

Power Content

The Power Content Label shows Moreno Valley Utility’s actual power supply mix for the previous calendar year. The state’s most current reported mix of power resources as estimated by the California Energy Commission is also included. This information is provided as a reference point for you to evaluate your utility’s resource mix, compared with the electricity being used within the state. Moreno Valley Utility plans to increase renewable resources in our power mix. We remain committed to supporting environmentally sound energy generation.

If you would like to know more, please contact us at 951.413.3500 or at

2017 Power Content Label
Energy Resources Power Mix 2017 CA Power Mix**
Eligible Renewable
Biomass & waste
Small hydroelectric
17% 29%
Coal 0% 4%
Large Hydroelectric 0% 15%
Natural Gas 0% 34%
Nuclear 0% 9%
Other 0% <1%
Unspecified sources of power* 83% 9%
Total 100% 100%
* "Unspecified sources of power" means electricity from transactions that are not traceable to specific generation sources.

** Percentages are estimated annually by the California Energy Commission based on the electricity sold to California consumers during the identified year.
For specific information about this electricity product, contact:

City of Moreno Valley
For general information about the Power Content Label, contact the California Energy Commission at:

California Energy Commission

General Orders

  • General Order 165
    This report presents the results of annual inspection and maintenance of electric distribution facilities of the City of Moreno Valley's Electric Utility (MVU) covering the period from January 1, 2015 to December 31, 2015.
  • General Order 174
    Checklist of inspected items.
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Moreno Valley City Hall
14177 Frederick Street
PO Box 88005
Moreno Valley, CA 92552
Phone: 951.413.3000
Hours: Monday - Thursday; 7:30am - 5:30pm
Fridays: 7:30 a.m. to 4:30 p.m.
Copyright City of Moreno Valley, All Rights Reserved.
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