To provide safe, reliable, and economical public electric service with a focus on customer needs, infrastructure enhancement, growth, and responsible resource management.
MVU offers the following programs to MVU electric customers:
Moreno Valley Utility Customer Alert
Some Moreno Valley Utility customers have recently been experiencing fraudulent calls for the collection of unpaid bills. If you receive a call claiming to be from Moreno Valley Utility (MVU), please be cautious. The safety and security of our customers is our top priority and we encourage customers to contact us immediately at (877) 811-8700 if fraudulent activity is suspected. Read the news release...
Customer Service: 877.811.8700
En Espanol: 877.811.8161
14331 Frederick Street, Suite 2
Moreno Valley, CA 92553
- Start Service
- Developer Info
- Rates & Tariffs
- Service Area Map
History of MVU
Moreno Valley Electric Utility, municipally owned, began serving its first customers on February 6, 2004. These “first customers” are located in the Promontory Park subdivision built by Western Pacific Housing, located at Cactus Avenue and Moreno Beach Drive.
The Moreno Valley City Council, staff and expert consultants had reviewed, discussed and studied the prospects of operating an electric utility for more than two years. The City Council approved a 17 year contract with Enco Utility Services Moreno Valley, LLC. Pursuant to the agreement, Enco provides customer service, meter reading, billing, emergency response and other services related to the operation of the electric utility.
The utility will provide electric service to new commercial and residential developments located within Moreno Valley Electric Utility’s service area.
Also of interest…
All residents benefit: Rather than profits going to the shareholders of a private corporation, municipal utility surpluses are returned to the shareholders – the citizens of the City. These funds flow to the general fund and can be used to improve services that benefit all residents.
Cities with municipal utilities can offer special incentives for desired businesses looking to locate within the Moreno Valley Electric Utility service area. More businesses means more jobs and a greater tax base for the City and its residents.
Every Moreno Valley citizen is an owner with direct say on the utility operations, whether they are serviced by Moreno Valley Electric Utility or not. The City Council is the governing body for the utility, giving citizens the right to participate in the meetings and offer comments. Call 951.413.3001 to obtain information about future City Council meetings.
The City has the authority to structure its utility to provide special services to its customers. This includes the ability to provide programs such as a Low Income Home Energy Assistance program to economically disadvantage residential customers, as well as conservation incentives to residents and businesses.
For more information on Moreno Valley Electric Utility, citizens can call Customer Service at 877.811.8700. (En Espanol 877.811.8161.)
How to Start Service
If you are new to the Moreno Valley Utility (MVU) service area, you can arrange to start electric service to your home or business by calling the MVU Customer Service Center at (877) 811-8700 (open 24 hours per day, 365 days per year). During the service start-up process, you will be asked to verify your identity and establish credit with MVU.
Verifying Your Identity
The federal government has established new regulations to protect consumers from identity theft and credit fraud. These regulations require MVU to verify the identity of customers requesting service. To comply with the new federal regulations which protect the identity of consumers, MVU utilizes an online identity verification service. During the service initiation process, information about you and any co-applicant will be requested including social security number, date of birth, driver’s license number, previous addresses, and employment information. In compliance with federal regulations, MVU has established processes which secure the storage and access of your personal and confidential information.
If you do not have a social security number, you will be asked to take two forms of identification to our local office in order to verify your identity. One of the two forms of identification must be a government issued picture identification. MVU’s local office is located at 14325 Frederick Street, Suite 9, Moreno Valley.
During the service initiation process, you will also need to establish credit for your MVU account. If you have had previous service with MVU in the past 12 months with a good payment history, the deposit requirement will be waived. Otherwise, MVU will utilize a credit rating evaluation to determine whether a deposit will be required on your account.
The amount required for a deposit is based on an amount approximately two times the average monthly bill for electric service. See MVU’s current Rate Schedule for applicable fees and deposits.
When a deposit is required, the amount of the deposit must be paid in full prior to the start of electric service.
We look forward to serving you!
Developers in the East side of Moreno Valley can sign up to have electrical service provided by Moreno Valley Electric Utility.
Utility Service Request Forms
Service Area Map 10/10
As more information becomes available, look here to find:
- planned service area map
- service planner documents:
- design manuals
- underground construction standards
- safety and health procedures
- electric service rules
- fees and charges
- underground service requirements
- residential distribution design procedures
Rate and Tariff Schedule
Moreno Valley Electric Utility provides high quality and reliable service to its customers at rates comparable to those charged by the investor-owned utility serving other parts of the city. This ensures parity of rates for all of Moreno Valley's residents.
Service Area Map